Shipping & Returns

Shipping

We can ship to most addresses in New Zealand. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. These items are identified in the product description information.

We do not ship to post office box addresses

Where shipping is applicable on a per unit basis, it will show on the product detail page

Where an item is in a pack and is delivered unassembled, there will be no shipping costs, unless stated. If there is an option to send the item fully assembled, the price of this option will include the cost of shipping.

Shipping costs are added to your invoice in step 3 within the Checkout Process.

We will include shipping costs on all quotes

Returns Policy
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Alternatively, please call us on 09 5222 090 or email us.

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