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Shipping policy


 

At Hurdleys, we strive to deliver your furniture safely, efficiently, and at the best possible value. The following terms outline how shipping and delivery are managed.

1. Free & Flat-Rate Delivery

  • We offer FREE delivery for all metro and ground-level locations across New Zealand on orders over $499 + GST.

  • For orders under $499 + GST, a flat delivery rate of $45 + GST applies.

2. Additional Freight Costs

Additional freight charges may apply in the following situations:

  • Rural deliveries

  • Island locations (e.g. Waiheke Island, Great Barrier, Stewart Island)

  • Above-ground floor deliveries

If any of these apply, our team will provide a separate freight quotation before delivery.

Some products may only be eligible for free delivery within Auckland or the North Island. Where applicable, this will be clearly noted on the product page.

3. Delivery Timeframes

  • Estimated delivery dates are provided at the time of order.

  • Once items are handed to the courier or carrier, delivery timing is outside of our direct control.

  • Larger items may require delivery via a specialist furniture carrier.

  • Hurdleys is not responsible for part deliveries or delays caused by events outside of our control. Tracking details will be provided where available, and our team is happy to assist in following up on delayed orders.

4. Delivery Conditions

  • Deliveries are made during standard business hours (Monday to Friday, excluding public holidays).

  • Delivery is to the ground floor, front door, or reception area only unless otherwise agreed in writing.

  • Customers are responsible for ensuring clear and safe access for delivery.

  • Online orders may arrive flat-packed and may require assembly.

5. Inspection of Goods

  • Customers must inspect all goods on delivery before signing the delivery docket.

  • Any damage must be noted on the delivery docket at the time of receipt.

  • Claims for damage must be lodged with Hurdleys within 48 hours of receiving goods, including photo evidence of the damage.

  • Once goods are signed as received in “Good Order and Condition,” Hurdleys cannot make a damage claim with the carrier on your behalf.

6. General Terms

  • Shipping charges are non-refundable, including in cases where goods are returned (see our Returns & Refunds Policy).

  • Hurdleys reserves the right to update this Shipping Policy at any time without notice.

  • This policy is governed by the laws of New Zealand.